Avery Mae
Avery Mae
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FAQs

Orders

  • Orders typically cannot be changed, modified, or canceled after checkout with how quickly we attempt to process & ship packages. If you’ve ordered the wrong size, a duplicate item, or have another concern please reach out ASAP via email to [email protected] and we’ll do our best to help before the order is processed and in the hands of USPS.
  • You can click on the person icon to access your account information. You can view your order history on our app and website accounts. Your website account will show all orders placed on Shopify and your app account will show all CommentSold orders. You will be able to click on your orders to view tracking information if your order is fulfilled. 
  • Just like returns, orders canceled as a decision by the customer are processed back as account credits, not refunds. If you insist on a refund to your original payment method, we deduct 5% from the refund to cover most of our transaction fees. Returns and cancelations due to internal mistakes by Avery Mae will be fully refunded to the original payment method.
  • Merchandise may be returned for account credit only within 14 days from the delivery date. The refund will be for the amount paid for the product. Shipping and handling charges will not be refunded. Please reference our full return policy @ Returns.AveryMae.com
  • We can only accept one coupon code per order.
  • If you purchase accessories, use a discount code of 30%+, or purchase FINAL SALE items, or garments priced at $20 or less, they cannot be returned.
  • If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, please email us at [email protected] however items in your cart are not guaranteed to still be available.
  • Please send a reply to an automated response that doesn't fully answer your question or if you need additional assistance with an order. The system will send your message directly to our inbox so that we can help. 

Our carts are not locked so you can add & remove things as you go. Items are reserved in your cart for 30 minutes unless you remove them. Make sure to preauthorize items on your waitlist that show "sold out" during live sales, this moves you to the top of the waitlist and if one goes unpaid it will automatically charge your account. 60-70% of items are NOT paid for by the first person who claims them. You can view your "expired" items at MyAveryMae.com.

We accept all major credit cards, PayPal, and Sezzle payments. You can choose your payment option at checkout by clicking on the green "Edit" button. There will be an option to add a new card at the bottom of the Payment screen that pops up. 

Items will stay in your cart for 30 minutes unless you remove them. If your order is not placed within 30 minutes from the time an item is added, it will fall out of your cart. We encourage you to periodically remove things from your cart if you find things you like more during Live sales so they can move to the next person on the waitlist.

To select a different payment method at checkout: Expand payment method > Alternative payment methods > Pick your preferred method. If you are still having issues please let us know and we would be more than happy to help you troubleshoot!

We are located at 8632 Carter Rd Freeland, MI 48623. Our pick-up hours are on Wednesdays from 4-6 p.m. and on Fridays from 10-1 p.m. ❤️ 

We don't have open shopping available in our warehouse. You are welcome to try on your new items while you are here during pick-up hours.

Shipping

• Shipping within the U.S. is FREE on orders $75 or more! 

• Standard U.S. Shipping Rate: $7 for one item and $9 for two or more items 

• Shipping is FREE within 24 hours of a previous order from AveryMae.com or the Avery Mae Boutique app. Orders placed on the website and app separately will not be recognized by the system as being from the same account. Orders within the app or website must have the same shipping address to qualify. (spelling must be exact for the automated discount to apply)

• Most orders ship via USPS Ground Advantage (estimated delivery 2-5 days). Larger and/or heavier orders may be shipped via UPS Ground (estimated delivery 1-5 business days)

• Orders typically take 1-3 business days to be processed and packaged before they are shipped out of our boutique. You can find your order status and tracking information by clicking on the "Order History" in your account. If we are experiencing a high volume of orders, shipments may be delayed a couple of days. In these cases, we will make an announcement in our Facebook Group "Avery Mae by the O'Keefes".

• Transit times will vary depending on the distance and day of the week the order is received.

• Avery Mae Boutique is NOT responsible for: (Unless the "Free Return" Product Protection is purchased)

  • Products that are lost or damaged in the mail. USPS & UPS are responsible once we ship the packages.

  • Products marked delivered by the Post Office: You will need to contact your local Post Office to obtain information regarding your package. In most cases, the package ends up being delivered 1-2 days later due to internal courier errors.

• If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.

• All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

• Carrier Contact Numbers:

  • USPS: 1-800-275-8777

  • International USPS: 1-800-222-1811

• We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.  

• WRONG ADDRESS DISCLAIMER: 

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. For return-to-sender packages, customers are responsible for paying a $7 shipping fee for us to ship to the correct address. 

We do our best to speed up processing and shipping times, hence there is a very small time gap to change the address of the order. If you decide to cancel your order or change your shipping address, please send an email to [email protected] as soon as possible. We will do our best to make the change, however, we cannot guarantee that we will be able to do so.

We do ship packages to Canada. A $20 flat rate is charged for orders shipping to Canadian addresses. 

Returns & Exchanges

14 Day Return Policy: (Exclusions Apply) 

Thank you for shopping with the Avery Mae Boutique! If you aren’t happy with your item(s) we’d love to fix it! 

To start a return for orders placed on our Shopify app or website, click here. 

If you would like to return an item purchased on our original newly updated app, please send your return to our address 8632 Carter Rd Freeland, MI 48623. 

Gift cards from a return made on the website are only valid on orders placed on averymae.com. If you would like the gift card added as a credit on the app please just let us know. 

If you reach out to us at [email protected] and the automated response doesn't fully answer your question please "Reply" to the message so we know that you need additional assistance. 

1. Please ensure you’ve read & understand the following policies.

NOTE: Skip to the “Damages & Problems” section below if you received the wrong item(s) or damaged product(s).

2. Most non-discounted clothing and shoes are returnable. Please, send back the qualifying return(s) to the address at the bottom of this page. Please ensure to include a copy of the packing slip for the order or a legible note with the name associated with the order and order number.

3. We'll send a confirmation email when your return has been received & processed.

The following items are FINAL SALE and cannot be returned to us: 

  • Swimsuit Bottoms

  • Hats

  • Mystery Orders

  • Food Products

  • Bath & Body Products

  • Accessories (including Tote Bags, Hats, Jewelry, Watch Bands, Purses, Sunglasses, Hair Accessories, Belts, Scarves, and anything else that is not Standard Clothing or Footwear)

  • Items Discounted 30% off or more, including but not limited to, “End of Season”, “Bargain Rack”, labeled "FINAL SALE", and orders with coupons used (ex: AM30, AM40, etc.)

  • Doorbusters & other apparel garments that are priced at $20.00 or less.

• Merchandise may be returned for store credit or exchanged only if postmarked within 14 days from the delivery date. Refund credits will only be applied for the item(s), not for any shipping and handling charges. 

  • If your order hasn't shipped and you wish to cancel prior, please send an email ASAP. We try to process & ship orders as fast as possible so there is no guarantee but we will try to intercept before USPS picks it up. If we're able to catch it in time, you will receive a cart credit for the canceled products and shipping costs. If you insist on receiving a refund instead of a credit, a 5% fee will be deducted from your credit to cover most of our incurred transaction charges from your order.

Ineligible Returns:

  • Customers are responsible for paying a $5 return-to-sender fee for us to mail back non-qualifying returned items. We will hold the items for up to 2 weeks, at this time the items will be considered abandoned and will be donated. 

Local Pickup Orders:

Your 14-day return window starts on the next local pickup period after your purchase. (Wednesdays 5-7pm & Fridays 10-1pm) Example: If you were to purchase on Friday night, your 14 day return period would start the following Wednesday once you've had an opportunity to pick up the order. Qualifying returns can be brought in during our "pick-up times" but the return will not be processed for account credit until another 1-2 business days.

• Please allow your postal carrier's quoted time for delivery to our warehouse to receive your return plus 2-3 business days for us to inspect, process the return, issue your credit, & reach out for confirmation. 

• If you return a qualifying item within the return window & it passes inspection, a digital gift card will be sent to you via email. Or if you requested a replacement your new item will be sent out.

• All returned items must still have the ORIGINAL TAGS on them, if applicable. 

• Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or other odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return. (You CAN try it on for sizing, but the item must not be “used”)

• When making a return, please include the original invoice or packing slip and any notes (written or via email) as to why it is being returned.

• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor / phone resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.

• The customer is responsible for all return shipping costs. Unless you purchased the "Free Returns" protection with your order.

Exchanges

• You will have the option to exchange your return for a different item on website orders only. If the new item does exceed the value of your returned item you will have to pay the difference at the time of placing the return request. Our app system doesn't have the option to offer exchanges for returns. You can use your credit to order a new size or style after the return is processed. 

Damages or Problems?

• If you receive a wrong item or damages, please follow the step from here for a damaged item within 14 DAYS to inform us of the issue. If we are not notified within 14 days of you receiving the item, it will no longer qualify for a refund or replacement. You must include a photo of your packing slip and the damage / defect with your email titled “Damage” or “Wrong Item”.

• We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.

• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor / phone resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.

Summary

1. Please ensure you’ve read & understand the policies above.

NOTE: Skip to the “Damages & Problems” section above if you received a wrong item or damaged product.

2. Send back the qualifying return(s).

3. We'll reach out via email when your return has been received & processed.

• Return Address:

Avery Mae 

8632 Carter Road

Freeland, MI, 48623

Our "Return & Package Protection" covers all qualifying items in an order with the coverage and any additional orders for the next 6 hours (an average return label costs $8 to $10). Please see our Return Policy for non-returnable products.

With the coverage, if an item doesn't fit or you do not love it, you can print a free return label and be covered if your order is lost or damaged by USPS during transit. Depending on availability and your preference, you can do an EXCHANGE that will reserve a different size, color, or even a completely different product. 

Credit refunds will be sent to your email address in the form of a gift card. The coverage is eligible for website orders only. COMING SOON to our app. Gift cards can be applied to orders on our website only. If you would prefer to use the gift card amount on our app, please reach out to us and we can add it as a credit to your app account instead.  



Products

On AveryMae.com & in the Avery Mae app, we have product descriptions "Fit | Feel | Stretch", material, & examples of what Whitney and/or other ladies in our office (Justine, Faith, or Stephanie) would wear in each item. We list the rise and inseam for every denim style in the associated product description.

Our true to size, size up, & size down recommendations for tops are based on the standard women’s size chart: XS 00-2 | S 2-6 | M 8-10 | L 12-14 | XL 16-18 | 1XL 16-18 | 2XL 20-22 | 3XL 24-26

For JEANS if you're unsure of your Judy Blue & KanCan sizes, even sizes from department stores correlate to the odd number in front. Ex: Size 10 = 9/29. We give true to size, size up, or size down recommendations on each style after having several gals try them on. Once you get one pair from us regardless of the brand, you'll be able to compare apples to apples on any other jeans!

We recommend that you size down one size from your department store size to find your true Judy Blue size. 

There is a new Avery Mae Buy/Sell/Trade group! You're welcome to post new or lightly used Avery Mae items. We are not responsible for transactions between customers.

https://www.facebook.com/groups/averymaebst/

You can search for a specific item or style using a keyword in the search bar. You can even search by your favorite brand by typing in "Judy Blue" or "Ampersand" for example. 

There are collections listed at the top of the app and website to help narrow your search. Once you click into a collection you will be able to "Filter" the results by availability, price, product type, color, and size. 

"Shop the Look" Outfits are exclusively loaded to the Avery Mae app. You can find great outfit styling ideas all in one place. 

Shopping for someone else but not sure what to give them? Give them the gift of choice with an Avery Mae gift card. Don't have time to wait for this to ship? We also have "Digital Gift Cards"! 

Instructions: Enter the code on the back of the gift card as a "coupon code" on AveryMae.com or in the Avery Mae Boutique mobile app!

Gift cards or Digital Gift Certificates purchased on the app can only be used on the app. This is the same for Gift Cards and Digital Certificates purchased on averymae.com. The gift card will only be valid on the platform it was purchased on. 

Live Sales

  • Our Live Sales stream to Facebook & our app simultaneously!
  • Claiming during Live Sales in the App is SO EASY! Comment like normal OR click on the overlay to claim your preferred size/color! If you slide up you'll see the sizing, fit, & material descriptions or tap/slide the numbers to see the most recent items already shown!
  • Shop our entire catalog 24/7 by Collection: New Arrivals, Bargain Rack, Tops, Bottoms, Rompers, etc. (slide the headings to the left to see more options) or Keyword AND sort by size & availability!
  • "New Arrivals" that release in Live sales load to the app catalog around 15 minutes after the video ends.
  • Our system has an automatic waitlist feature that moves items from one cart to the next if removed or expired. You move to the top of the waitlist if you pre-authorize payment with a debit or credit card. Pre-authorizations via PayPal coming soon! (You don't get charged for a pre-authorization until there is an item available & ready to ship for you)
  • Seamlessly check & manage your waitlist items and preauthorize things you NEED with only a couple clicks!
  • ✨Download it Now!

Before attempting to shop on Facebook or preauthorize waitlist items in our mobile app please REGISTER with your CURRENT email address. Bookmark & Favorite this site, it’s where you’ll complete your self-checkout after you claim from a Post or LIVE Sale on Facebook!

  • If you haven’t registered prior to shopping, our automated system by Comment Sold will not give you any claims.

  • You CAN register while we’re LIVE by commenting “register” into the feed. You’ll get a message right away.

  • You HAVE to click on the link then "Login with Facebook" (this is a one time step) Now you’re all set to start claiming items from LIVE Sales, Posts here or preauthorize waitlist items in the app!

We are available Monday through Friday: 8 am to 5 pm. We typically respond to messages within 24 hours or sooner on business days. We look forward to talking to you soon. 

We typically have 5-6 LIVE sales per week! Our “typical” schedule (times in ET):

Live Sales: Tue, Wed, & Thu. @ 7pm ET | Fri. @ 9:30am | We’re also live at least a couple other times during the day throughout the week!

Boxes of new inventory every sale! Tuesday, Wednesday, & Thursday nights typically have 30-40 NEW Styles!

"Shop the Look" Outfits are exclusively loaded to the Avery Mae app, turn on your notifications so you don't miss out!

App Notifications and Text Alerts:


If you’re new, WELCOME to the #1 VOTED Online Boutique from Michigan! Please use code FALL20 on your FIRST ORDER in our app or on AveryMae.com for 20% Off! We take pride in having excellent quality products, customer service, and a selection of all types of styles & sizes!

Our family-owned boutique debuts 400+ NEW items every month! Join our Facebook VIP group “Avery Mae by the O’Keefes” so you don’t miss out on DAILY Sneak Peeks & Cart Credit Giveaway Drawings! Facebook.AveryMae.com  

Get the Avery Mae Boutique mobile app for the best shopping experience & save 20% w/ code APP20 on your first in-app purchase! Live Sales, Restock, & "Shop the Look" Outfit Notifications and Pictures, Descriptions, & Fit Videos for EVERY Product! ❤️ Apple.AveryMae.com or Android.AveryMae.com

Do you ever have a LAG? If you are NEVER first on items you want or people seem to be claiming items before you even see the number, you're lagging.

➡️ For the best connection & video quality, shop Live Sales on our app Avery Mae. But first, close all programs running in the background & ensure your phone has adequate storage space.

➡️ For the best connection join the video directly through the link on the business page or our free texts at the start via OKeefeTexts.com  (NOT in the group). Click here ShopWithTheOKeefes.biz then Like, Follow, & choose "show first" to be notified when we go live.

➡️ If using Wi-Fi, prior to the sale unplug the power from your router & modem for at least 30 seconds then plug it back in.

➡️ Other Wi-Fi tips, turn Wi-Fi off/on from your device (phone, computer or tablet) or remove your Wi-Fi network then reconnect to it.

➡️ If you can’t get in the video, it’s buffering, or lagging excessively (people are claiming items before you see the number) check to see if there is a software update for Facebook (App Store - Apple or Google Play Store - Android). If there isn’t an update try to close out of all programs then power your phone/tablet off and back on before trying to reconnect.

➡️ If you are using your cell phone provider’s internet connection try doing a profile or PRL update to improve your signal strength or connect to a reliable Wi-Fi network. (Apple ##873283# then call, for Android go through system updates. Verizon shortcut *228 call & Sprint ##72786# call)

- Please always show patience and courtesy to us and other customers as you would like shown to yourself. We do not tolerate any harassment or negativity in our awesome Community

- No soliciting, we have zero-tolerance for people talking about or promoting other businesses, boutiques, or competitors within the group or during live sales. 

-During every Live Sale we pick several people to win $10 Cart Credits who Love, Share, & Comment “#AveryMae” at the beginning of the video. We also pick a few winners during most sales who checkout DURING the video, come back, and comment #Paid to win $10 Cart Credits towards future orders. The cart credits are typically added to your app account. If you do not see the credit available in your account after a couple of business days please let us know. 

-Before every Live Sale, we have an “engagement” post in our Facebook VIP Group ShopWithTheOKeefes.com where if you comment on it you’ll have a chance to win Avery Mae Cart Credits or Gift Cards! (We post all group Giveaways & Freebies once every 2-4 weeks)

Account Management

Please reach out to us at [email protected] if you are having trouble accessing your account. You may have more than one account in the system if you aren't seeing your order information when logging in. We can get the accounts merged for you so that all of your information is in one place. Please let us know your preferred email address for your main account if this is the case. 

-Visit SignUp.AveryMae.com  to select what you'd like to be notified for!

-If you had an issue getting signed up for our NEW Text Alerts for the 20% Off coupon, please visit Texts.AveryMae.com to register!

We are back to our original app! You will need to update your app on the app store if you have an iPhone or delete the old app and download the new CommentSold app if you have an Android device. In some cases, you may need to go ahead and delete the app and download the new one with an iPhone as well. If you still aren't seeing our CommentSold app you may need to power down your device and restart. We have transferred points from the Shopify accounts back to the app accounts. If you aren't seeing your credit please let us know. We would be happy to help. 


We have relaunched our original app and transferred all points to the app as credits on July 19th. If you do not see your points available as a credit on your account please reach out to us. It could be because two different emails were used on the accounts. We would be happy to get them added correctly for you. 

Return Gift Cards are sent to your email address after the return is processed and can be applied to orders on our website only. If you would prefer to have your gift card added as a credit in your app account instead, please let us know. 

Returns processed for orders on our app account will show up as a credit on your app account. 

Credits and loyalty points never expire.


You now have the option to waitlist and preauthorize items that are currently sold out in the app. Once you add an item to your waitlist you will have the option to preauthorize your card. Your card will not be charged until we have the item available in our warehouse to ship out to you. Items that fall out of carts or are restocked go to the customers with preauthorizations first. This can be very helpful in getting a style you would like during live sales. We typically only reorder based on the number of preauthorizations. If you have any questions please reach out to us at [email protected]. 

Contact Us

Our customer service team is available Monday- Friday from 8-5 p.m. ET. We are located at 8632 Carter Rd. Freeland, MI 48623. If you need additional assistance we would be happy to help. You can click that need additional help or we can be reached at [email protected]. 

Thank you so much for shopping with us! 

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